The insurance companies are a major driving force in both the trade in cars and the aftermarket. They have direct contact with the car owner, they are partners with the OEMs and National Sales Companies and they are both partners and clients of the market's dealers and workshops. The insurance companies thus have a great responsibility to ensure that quality is maintained, cost is managed and that the collaboration and volume distribution between its workshop partners is as it should be.

Today, it is typically the customer who is given the choice of which workshop will carry out the repair work on the car for a single approved insurance claim. Most often it is then the lead time and proximity to the workshop that are the deciding factors that determine which workshop the car owner chooses, resulting in either repair cost or quality being sub-optimal. For an individual claim, the repair cost often varies 10-20% between highest and lowest quotes. In 2022 in Sweden a total of 1.5 million such payouts were made totalling 15 billion SEK, clearly something that affects a lot of consumers.

By including precision logistics in insurance claims cases, insurance companies can get a complete management tool to ensure that claim cases are distributed correctly between the market's workshop operators in order to optimize for quality and cost. The individual workshop gets an optimized process and more even occupancy and the insurance company's customers get a worry-free customer journey which creates satisfied, loyal customers.